Exchange Policy

Last Updated: August 2026

At Dream Tattoo Studio, we want you to receive your order in perfect condition. We carefully inspect our products before dispatch. However, if you receive an incorrect, damaged, or defective product, we are here to help.

Please read the following Exchange Policy carefully before placing your order.

1. Eligibility for Exchange

An exchange request may be accepted if:

  • You received the wrong product or variant.

  • The product received is damaged or defective.

  • The product is different from the product you ordered.

  • The product has a manufacturing defect that was present before use.

To be eligible for an exchange, the product must meet the conditions mentioned below.

2. Exchange Time Limit

Customers must contact Dream Tattoo Studio within 48 hours of receiving the product if they wish to request an exchange.

Requests submitted after this period may not be accepted.

Customers should provide:

  • Order number

  • Customer name

  • Contact number

  • Product name

  • Reason for exchange

  • Clear photographs of the product

  • Unboxing video, where available

Providing an unboxing video is strongly recommended, especially for damaged or incorrect orders.

3. Product Condition

For an exchange to be approved, the product must:

  • Be unused.

  • Be unworn.

  • Be in its original condition.

  • Include the original packaging where applicable.

  • Include all original accessories, tags, and components.

  • Not show signs of damage caused by the customer.

Products that have been worn, used, altered, damaged, or improperly handled may not qualify for exchange.

4. Hygiene & Piercing Jewellery

Due to hygiene and safety considerations, body jewellery and piercing-related products may have limited exchange eligibility.

Once a jewellery item has been worn, inserted into a piercing, opened from sealed hygiene packaging, or otherwise used, it generally cannot be exchanged.

This restriction is intended to protect the health and safety of our customers.

If you believe that an unopened body jewellery product is defective or the wrong item was sent, please contact us within the exchange period.

5. Wrong Product or Wrong Variant

If we send you a product that is different from what you ordered, please contact us within 48 hours.

After verification, we may arrange an exchange for the correct product, subject to availability.

If the originally ordered product is unavailable, we may offer an alternative product of similar value or another appropriate solution.

6. Damaged Product

If your order arrives damaged, please:

  1. Take photographs of the package before opening it, if possible.

  2. Record an unboxing video.

  3. Take clear photographs of the damaged product.

  4. Contact us within 48 hours.

  5. Provide your order number and delivery information.

We will review the submitted information and determine whether the product qualifies for an exchange.

7. Defective Product

If a product has a manufacturing defect, please contact us within 48 hours of delivery.

The product may be inspected before an exchange is approved.

Damage caused by misuse, improper handling, accidental damage, modification, or normal wear and tear will generally not qualify for exchange.

8. Products Not Eligible for Exchange

The following products may not be eligible for exchange:

  • Used or worn jewellery.

  • Jewellery inserted into a piercing.

  • Opened hygiene-sensitive products.

  • Custom-made or personalised products.

  • Products damaged by the customer.

  • Products modified or altered by the customer.

  • Products showing signs of misuse.

  • Products returned after the applicable exchange period.

  • Products without the required original packaging or components, where applicable.

  • Products purchased during a final-sale or non-exchange promotion, where clearly stated.

9. Change of Mind

Exchange requests based solely on change of mind, personal preference, incorrect size selection, incorrect colour selection, or ordering the wrong product may not be accepted.

Customers are encouraged to carefully check product details, size, colour, variant, and specifications before placing an order.

10. Exchange Process

To request an exchange:

Step 1: Contact Dream Tattoo Studio within 48 hours of receiving your order.

Step 2: Provide your order number and customer details.

Step 3: Send clear photographs/videos showing the issue.

Step 4: Our team will review your request.

Step 5: If approved, we will provide instructions regarding the exchange.

Do not send any product back without receiving confirmation from Dream Tattoo Studio first.

11. Exchange Delivery Charges

If the exchange is required because:

  • We sent the wrong product, or

  • The product arrived damaged or defective,

Dream Tattoo Studio may cover the applicable exchange-related delivery cost, subject to verification.

If an exchange is approved for another reason, the customer may be responsible for applicable delivery charges.

12. Product Availability

All exchanges are subject to product availability.

If the exact replacement product is unavailable, Dream Tattoo Studio may offer:

  • A similar available product.

  • A different variant, subject to price adjustment.

  • Another mutually agreed solution.

Any additional price difference may be payable by the customer where applicable.

13. Refund Instead of Exchange

Our standard policy is to provide an exchange rather than a refund for eligible product issues.

However, if an exchange is not reasonably possible because the correct product is unavailable or due to another approved circumstance, Dream Tattoo Studio may consider an alternative resolution.

Any approved refund will be processed according to our applicable refund/payment policy.

14. Inspection & Approval

All exchange requests are subject to verification.

Submitting an exchange request does not automatically guarantee approval.

Dream Tattoo Studio reserves the right to reject an exchange request if the product does not meet the eligibility requirements described in this policy.

15. Special & Promotional Products

Products purchased under special offers, clearance sales, promotional campaigns, bundle deals, or final-sale conditions may have different exchange conditions.

Any special exchange restriction will be communicated on the relevant product page or at the time of purchase.

16. In-Store Purchases

Products purchased directly from our physical studio may be subject to separate exchange conditions.

Customers should retain their purchase receipt or other proof of purchase when requesting an exchange.

17. Changes to This Policy

Dream Tattoo Studio reserves the right to update, modify, or change this Exchange Policy at any time.

Any updated policy will be published on this page with the latest revision date.

18. Contact Us

For exchange-related questions or requests, please contact us:

Dream Tattoo Studio
Address: Shop 023D, Block-B, Level-04, Jamuna Future Park, Dhaka, Bangladesh

Phone: 01827-853466
Email: info@dreamtattobd.com

Exchange Request: Please contact us within 48 hours of receiving your order.

By placing an order with Dream Tattoo Studio, you acknowledge that you have read and agreed to this Exchange Policy.

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